Complete name of the project


Submitter information

John Mertic, Community Manager at SugarCRM

Project purpose and summarization

Project information

SugarCRM is the world's leading open source CRM software suite, providing full sales, support, and marketing automation for any organization. Built on a LAMP stack, it has been downloaded more the 10 million times since 2005.

Description of the project and its goals

The goals of SugarCRM is to provide a free and open source CRM solution for any organization, as well as a developer platform for building applications to help automate business processes

Targeted audience

SugarCRM is the leader in open source CRM, and the solution is both targeted at entry level CRM users as well as developers looking to build applications inside their organization.

Supporting team

The project is supported by SugarCRM.

Business model

SugarCRM CE is a free and open source application licensed under the AGPLv3 license, and targets developers and serves as an entry level CRM product. For larger organizations, we have a number of commerical editions that build upon the core CE product to deliver additional functionality.

User community

Our primary community is around our SugarForge ( ) and Forums ( )


Sugar has been translated into over 80 languages, and these translations are supported by both our partners and open source community


We are continuing to focus on fit and finish on the product, making it easier to use for end users and more suitable for developers to build upon.


Your project and OW2

We are members of the OW2 and John Mertic sits on the OW2 board

OW2 components

We can leverage many of the cloud components as part of OW2 in the Sugar project.


Since Sugar is designed to be integrated with other applications/services/products, we see great potential for interacting more with fellow OW2 projects

Interested parties

Technologies and standards

As a LAMP application, we leverage PHP, MySQL, and Apache, although we also support other databases and web servers.

Contribution to the OW2 Community

CRM is a core piece of any business, and having an open source CRM project as a part of OW2 helps organizations looking for CRM a solution.

Motivations to join the consortium and its community

We are looking to grow our involvement in open source communities around the world, and with OW2's focus on providing great middleware components, having SugarCRM as a part of this makes perfect sense.

Other Information?


Affero General Public License 3.0

Terms and conditions acceptance